Where mediation is particularly effective
Mediation is a volentary, confidential process designed to improve or rebuild working relations.
For this reason, it can be particularly effective when:
- the parties know each other
- maintaining a work relationship with each other is important
- whenever tensions or emotions make communication difficult
- the parties work together or for other reasons cannot avoid the conflict situation
- the parties doubt their own ability to work out the problem
- the parties´actions are involving others either directly or indirectly
- one or both parties wish to avoid formal proceedings